[Q29-Q52] 1z0-1064-22 PDF Download Oct-2022 Oracle Test To Gain Brilliante Result!

Q29. Which two steps are needed to create a new business object in Digital Customer Service?

Q30. Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

Q31. You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client’s calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer’s issue.

Q32. You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?

Q33. Digital Customer Service application configuration settings in json.cfg include which four options?

Q34. What is the main function of the Data Security Policies?

Q35. Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

Q36. Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are “New”, whose channel type is “Web”, and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

Q37. Identify three considerations before starting the configuration of assignment rules to service requests.

Q38. Which three statements are true?

Q39. Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

Q40. Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

Q41. Which two are true characteristics about the lifecycle of a service request?

Q42. One of your service agents needs a new search filter on his Service Requests’ list page.
How can the agent achieve this?

Q43. Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?

Q44. Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

Q45. To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click “Create Service Request”.
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

Q46. Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?

Q47. Which three statements are true about building Digital Customer Service (DCS) applications?

Q48. What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

Q49. Oracle Engagement Cloud provides tools to add or modify which six types of entities?

Q50. What should you do to enable Password Reset in Digital Customer Service (DCS)?

Q51. Which two statements are true regarding the Audit History tab of a Service Request?

Q52. You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?