New Cisco 500-443 Dumps & Questions Updated on 2023 [Q24-Q46]

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New Cisco 500-443 Dumps & Questions Updated on 2023

Dumps to Pass your 500-443 Exam with 100% Real Questions and Answers

Cisco 500-443 certification is an industry-recognized credential that demonstrates a candidate’s expertise in advanced administration and reporting of contact center enterprise solutions. Advanced Administration and Reporting of Contact Center Enterprise certification is highly valued by employers and can lead to better job opportunities and higher salaries. In addition, the certification provides IT professionals with the knowledge and skills they need to effectively manage and administer complex contact center environments, which is critical in today’s business world.

Cisco 500-443 exam covers a wide range of topics, including contact center architecture, call routing, reporting, and troubleshooting. 500-443 exam also includes questions on advanced administration tasks, such as configuring Cisco Finesse and managing call recording. 500-443 exam is designed to be challenging, and candidates are expected to have a strong understanding of contact center enterprise systems before attempting it.

NEW QUESTION 24
Which of the following tools can be used to troubleshoot common UCCE issues related to call center reporting? (Select all that apply)

Cisco Unified Contact Center Enterprise Administration (CUCEA)

Cisco Unified Intelligence Center (CUIC)

Cisco Unified Communications Manager (CUCM)

Cisco RTMT (Real-Time Monitoring Tool)

NEW QUESTION 25
ABC customer needs to have an External configure bridge for Mobile Agent agent greetings with an Average greeting time of 10 secs and a Mobile Agent call rate of 8 secs. What is the required number of conference bridge resources?

100

NEW QUESTION 26
In PCCE 12k, what are two options to manage payloads? (Choose two.)

a custom payload is created during the installation

ECC Variables where Default Payload is the only option and all new ECC Variables are automatically added to the Custom Payload

delete the default payload and rebuild with the same members

ECC Variables where Custom payloads are added and new ECC Variables must be manually assigned to the appropriate payload

a default payload is created during the installation

NEW QUESTION 27
Using queuing at the edge with SigDigits, which option describes what “param sigdigits 3” on the bootstrap service accomplishes?

Prefix three digits to the dialed number at the end.

Suffix three digits to dialed number.

Truncate three digits from dialed number.

Consider only the first three digits from the dial number.

NEW QUESTION 28
What is the purpose of Precision Routing in UCCE?

To ensure that calls are routed to the most appropriate agent based on customer needs and agent skills

To provide agents with a unified view of customer interactions across multiple channels

To monitor agent performance and generate reports on call center metrics

To automate the routing of calls to the next available agent

NEW QUESTION 29
What is the purpose of the Cisco Unified Contact Center Enterprise Administration (CUCEA. tool?

To configure and manage agents and skill groups in UCCE

To create and customize reports in UCCE

To troubleshoot database connectivity issues in UCCE

To configure media routing in UCCE

NEW QUESTION 30
What is the first step for CCE to dynamically allocate a label?

The WB ermine service should be in Service.

The Dialer should be configured.

An agent needs to log in.

CVP Call service needs to be restarted.

NEW QUESTION 31
What are two ways to access the Bulk Import Tool? (Choose two.)

SPOG

CUCM

Bulk Import Webpage

CCE Web Administration

ICMDBA

NEW QUESTION 32
What are two descriptions about web page accesses for a CUIC user or administrator? (Choose two.)

The “Admin* page or OAMP site is used for the daily “admin.’

The day-to-day admin tasks regarding users, security, and reports will be done on the reporting page.

The Web URLs or pages are available for access, “Admin* page, “System* page, and a Reporting page.

There is a limited view of activities based on agent size.

The default user is defined upon installation of software and can be used to login to either page initially to perform the integration.

NEW QUESTION 33
Which two call transfers are supported in PCCE Deployments? (Choose two.)

SRTP Refer

Release VXML Trunk Transfer

CCE Managed Transfer

CUCM Destination Transfer

SIP Refer

NEW QUESTION 34
What are the different types of reports available in UCCE?

Historical, scheduled, and real-time reports

Financial, sales, and marketing reports

Technical, operational, and administrative reports

Agent, supervisor, and administrator reports

NEW QUESTION 35
Drag and drop the item from the left onto the definition on the right.

NEW QUESTION 36
What is the purpose of the UCCE Call Router in UCCE?

To manage and control the UCCE system components

To provide real-time statistics on call center performance

To route incoming calls to the most appropriate agent based on customer data

To provide historical call data for reporting purposes

NEW QUESTION 37
Cisco Unified Contact Center Enterprise is deployed with Cisco Finesse and you make changes to CTI Server, Contact Center Enterprise Administration, or cluster settings. Which service must be restarted for changes to take effect?

Cluster Manager

System Application Agent

Cisco DB

Cisco Tomcat

Cisco Dirsync

NEW QUESTION 38
Which of the following UCCE administrative tools is used to troubleshoot system issues related to database connectivity?

Cisco Unified Contact Center Enterprise Administration (CUCEA)

Cisco Unified Contact Center Enterprise Serviceability (CUCEs)

Cisco Unified Intelligence Center (CUIC)

Cisco RTMT (Real-Time Monitoring Tool)

NEW QUESTION 39
Which three statements about Multi Line Agent mode in a Cisco Unified Contact Center Enterprise deployment are true? (Choose three.)

It monitors and reports calls on all lines on the phone.

Allows Unified CCE to support Join Across Line and Direct Transfer Across Line features on the phone.

It monitors and reports of calls on only one line on the phone.

It requires a busy trigger of 2 (call waiting), although calls cannot be forwarded to other extensions on the phone when busy.

It requires a maximum of two call appearances.

Shared lines are supported on ACD lines but not on non-ACD lines.

Call Park is supported on ACD and non-ACD lines.

NEW QUESTION 40
Where is the RTP connected to the Ingress Gateway at different stages of the call?

Ingress Gateway and UCCE/PCCE Router

Ingress Gateway and Agent Phone

Ingress Gateway and CVP

Ingress Gateway and CUCM

NEW QUESTION 41
Which tool can be used to troubleshoot common UCCE issues related to call routing, agent configuration, and media routing?

Cisco Unified Intelligence Center (CUIC)

Cisco Unified Contact Center Enterprise Administration (CUCEA)

Cisco Unified Contact Center Enterprise Serviceability (CUCEs)

Cisco Finesse desktop

NEW QUESTION 42
Which three statements about Cisco Unified Customer Voice Portal Whisper Announcements are true?
(Choose three.)

The first number calls the ringtone service that the caller hears while the Whisper Announcement plays to the agent. The CVP default for this number is 92929292.

The second number calls the Whisper Announcement itself. The CVP default for this number is
9191919100.

The second number calls the Whisper Announcement itself. The CVP default for this number is
9292929200.

As an option, set the dial plan with 9191*.

As an option, set the dial plan with 9292*.

The Whisper Announcement dialed number is always an extension of the Ringtone dialed number with an extra two zeros at the end.

NEW QUESTION 43
What is the role of APIs and web services in UCCE?

To customize and schedule reports in UCCE

To manage agents and skill groups in UCCE

To configure media routing in UCCE

To integrate UCCE with other business applications

NEW QUESTION 44
What is the role of the Cisco Unified Contact Center Enterprise (UCCE. Logger in UCCE?

To handle incoming customer interactions

To manage and control the UCCE system components

To provide real-time statistics on call center performance

To log call center events and system activity

NEW QUESTION 45
Which of the following reporting tools is used by UCCE administrators to configure and manage report settings?

Cisco Unified Intelligence Center (CUIC)

Cisco Finesse

Cisco Unified Communications Manager (CUCM)

Cisco Unified Contact Center Enterprise Administration (CUCEA)

NEW QUESTION 46
Which of the following are common UCCE issues related to call quality? (Select all that apply)

Agent configuration issues

Call routing failures

Database connectivity issues

Poor voice quality

Updated Exam 500-443 Dumps with New Questions: https://www.dumpstorrent.com/500-443-exam-dumps-torrent.html

New Cisco 500-443 Dumps & Questions Updated on 2023 [Q24-Q46]

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