ITIL ITIL-4-Foundation Dumps Updated Nov 23, 2024 WIith 538 Questions [Q33-Q53]

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ITIL ITIL-4-Foundation Dumps Updated Nov 23, 2024 WIith 538 Questions

View All ITIL-4-Foundation Actual Free Exam Questions Nov 23, 2024 Updated

ITIL is a globally recognized framework for IT service management. It is widely used by companies and organizations to manage their IT services efficiently and effectively. ITIL 4 is the latest version of this framework, and it offers a comprehensive approach to IT service management. The ITIL 4 Foundation Exam is the entry-level certification exam for IT professionals who want to learn about ITIL 4 and become certified in the framework.

NEW QUESTION 33
Which statement about value creating activities is CORRECT?

Each value stream should be designed with a specific combination of service value chain activities

Service value chain activities have pre-determined dependencies on ITIL practices

A value stream is an operating model for creating value through products and services

Organizations should ensure that each value stream is applicable to many scenarios

NEW QUESTION 34
Which guiding principle is PRIMARILY concerned with end-to-end service delivery?

Focus on value

Think and work holistically

Optimize and automate

Collaborate and promote

NEW QUESTION 35
What is defined as “the role that uses services?

Service consumer

Customer

User

Sponsor

NEW QUESTION 36
Identify the missing word in the following sentence.
A service is a means of enabling value co-creation by facilitating [?] that customers want to achieve, without the customer having to manage specific costs and risks.

utility

warranty

outcomes

outputs

NEW QUESTION 37
Which component is focused on the activities needed by an organization to help it co-create value?

Service value chain

Continual improvement

Guiding principle

Practices

NEW QUESTION 38
What is an output?

A possible event that could cause harm or loss

Something created by carrying out an activity

A result for a stakeholder

A change of state that has significance for the management of a configuration item

NEW QUESTION 39
Which statement about a continual improvement register (CIR)’ is TRUE?

Used to help plan changes, assist in communication avoid conflicts and assign resources

Used to select the right method, model or technique for identifying improvements

Used to track and manage improvement ideas from identification through to final action

Used to provide a formal description of one or more services designed to address the needs of a target consumer group

NEW QUESTION 40
Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?

Problem identification

Problem control

Error control

Problem analysis

NEW QUESTION 41
What is the MOST LIKELY reason mat incident management would need a temporary team to work together?

To escalate an incident to a supplier or partner

So users can resolve their own incidents with self-help

To resolve a complex or major incident

So customers and users are provided with timely updates

NEW QUESTION 42
Which guiding principle recommends using the minimum number of steps necessary to achieve an objective?

Progress iteratively with feedback

Think and work holistically

Keep it simple and practical

Focus on value

NEW QUESTION 43
Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?

Each iteration should be designed before starting the initiative and implemented without feedback

Feedback should only be taken into account when one iteration fails to meet its objective

Feedback should be reduced for large improvements as it is unlikely that circumstances will change

Each iteration should be continually re-evaluated based on feedback

NEW QUESTION 44
Which is the definition of an IT asset?

Any financially valuable component that contributes to a service

Any request from a user that is a normal part of service delivery

Any component that needs to be managed to deliver a service

Any change of state that has significance for the management of a service

NEW QUESTION 45
In which step of the ‘continual improvement model’ is an improvement plan implemented?

What is the vision?

How do we get there?

Take action

Did we get there?

NEW QUESTION 46
How can a service consumer contnbute to the reduction of nsk?

By providing the service in accordance with requirements

By ensuring that the service provider’s resources are correctly configured

By fully understanding then own requirements for the service

By managing the detailed level of risk on behalf of the service provider

NEW QUESTION 47
What is the difference between the ‘incident management” and ‘service desk’ practices’?

Incident management restores service operation; service desk provides communication with users

Incident management resolves complex issues, service desk reserves simpler issues

Incident What is the difference between the ‘incident management” and ‘service

Incident management manages interruptions to services, service desk monitors achieved service quality

NEW QUESTION 48
Which is an activity of the ‘problem management’ practice?

Restoration of normal service operation as quickly as possible

Prioritization of problems based on the risk that they pose

Authorization of changes to resolve the cause of problems.

Resolution of incidents in a time that meet customer expectations

NEW QUESTION 49
Which is a risk that might be removed from a service consumer by an IT service?

Service provider ceasing to trade

Security breach

Failure of server hardware

Cost of purchasing servers

NEW QUESTION 50
Which statement about the use of measurement in the ‘start where you are’ guiding principle is CORRECT?

It should always be used to support direct observation

It should always be used instead of direct observation

Measured data is always more accurate than direct observation

The act of measuring always positively impacts results

NEW QUESTION 51
What should be done for every problem?

It should have a workaround to reduce the impact

It should be prioritized based on its potential impact and probability

It should be resolved so that it can be closed

It should be diagnosed to identify possible solutions

NEW QUESTION 52
Which practice MOST requires staff who demonstrate skills such as empathy and emotional intelligence?

Service request management

Service desk

Problem management

Continual management

NEW QUESTION 53
Which practice improves customer and user satisfaction by reducing the negative impact of service interruptions?

Service request management

Service level management

Incident management

Change management
The purpose of incident management is to minimize the negative impact of incidents by restoring normal service operation as quickly as possible. Incident management can have an enormous impact on customer and user satisfaction, and the perception of those stakeholders of the service provider.
https://www.bmc.com/blogs/itil-incident-management/

Earning the ITIL 4 Foundation certification demonstrates a candidate’s understanding of the latest ITIL framework and its practical application in IT service management. It also indicates a commitment to continuous learning and professional development. ITIL 4 Foundation certification is recognized globally and can open doors to job opportunities in various IT roles, including IT service management, IT project management, and IT operations management.

New ITIL-4-Foundation Exam Questions Real ITIL Dumps: https://www.dumpstorrent.com/ITIL-4-Foundation-exam-dumps-torrent.html

ITIL ITIL-4-Foundation Dumps Updated Nov 23, 2024 WIith 538 Questions [Q33-Q53]

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