Field-Service-Lightning-Consultant Free Study Guide! with New Update 303 Exam Questions [Q41-Q57]

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Field-Service-Lightning-Consultant Free Study Guide! with New Update 303 Exam Questions

Get up-to-date Real Exam Questions for Field-Service-Lightning-Consultant UPDATED [2024]

Earning the Salesforce Certified Field Service Lightning Consultant certification demonstrates the candidate’s commitment to the field service industry and proficiency in the Salesforce platform. Salesforce Certified Field Service Lightning Consultant certification is recognized globally and is highly valued by employers, making it an excellent addition to any professional’s resume.

NEW QUESTION 41
Universal container want technician using the field service lightning mobile app to indicate when service appointment is at risk What should be a consultant recommended to meet the requirements?

Adjust the scheduled end field on the service appointment

Change the status field on the service appointment

Update the in-jeopardy field on the service appointment

Post the service appointment chatter feed

NEW QUESTION 42
Universal Containers schedules jobs that require multiple steps when on-site. They would like to add a new status to the existing status flow. Which two configurations need to be set up? Choose 2 answers.

Add the allowed Status Transitions in Field Service Settings.

Add new Status to the Work Order

Add the Status Transitions to the Technicians’ Profile.

Add new Status to the Service Appointment.

NEW QUESTION 43
the org -wide default sharing for a service appointment Is set to private If the service appointment is cancelled, which users will have visibility to the record?

assigned resources, owner of service appointment and members of service territory

owner of service appointment and members of user territory

assigned resources, owner of service appointment and members of user territory

owner of service appointment and members of service territory

NEW QUESTION 44
Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources.
How would a Partner user update the Work Order record from a mobile Device?

Field service mobile app

Salesforce mobile app

Work Order records cannot be updated on a mobile device

Salesforce Touch

NEW QUESTION 45
Universal Containers provides prompt service and has multiple service levels for different customers. Over
50% of Service Appointments are created on the same day they need to be completed. As a result, a Technician’s daily schedule can change multiple times throughout the day. What method of dispatching should a Consultant recommend implementing?

Automatically schedule unscheduled services to available Resources.

Automatically Dispatch Service Appointments using Drip Feed.

Automatically change the status to Dispatched of all Service Appointments.

Automatically run Optimization Background Job every hour.

NEW QUESTION 46
Universal Containers has a large filed service team with complex logistics process. Some of the field service data and pricing is managed in applications outside of Salesforce. The Consultant recommended bringing some data into Salesforce to streamline reporting for Field Service Managers. What report would be improved by integrating financial data from an outside system?

First time fix rate: The percentage of on-site service requests resolved on the first visit.

Service Technician utilization: Technician wrench time per month divided by the number of work hours in a given month.

Average time to repair: The average time required to repair or install as asset.

Truck roll cost per customer: The need to dispatch a Service Technician to go on-site to repair or install an asset or respond to a service call.

NEW QUESTION 47
Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application. What approach should a Consultant recommend?

Create a Quick Action that will create a new Service Appointment record.

Create a Visualforce page that will create a new Work Order record.

Create a Quick Action that will create a new Work Order record.

Create a Visualforce page that will create a new Service Appointment record.

NEW QUESTION 48
universal containers needs a team to perform periodic maintenance on the most complex products.
Which feature should the consultant configure to meet this requirement?

Preferred resource

Required resource

Technicians with required skill

Service crew

NEW QUESTION 49
Universal Containers has dispatchers who can set up new territories, define new schedule policies, and control settings on the Gantt chart.
In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers’7

Field Service Lightning Admin Permissions

Field Service Lightning Mobile License

Field Service Lightning Standard Permissions

Field Service Lightning Scheduling License

NEW QUESTION 50
some technicians report that they are unable to login to the field service lightning mobile app. The Consultant confirmed that the technician has field service lightning resource license and field service lightning resource permission assign to them How should a consultant provide access to FSL mobile app?

Assign a permission set

Modify the user profile

Update the public group membership

Modify the user record

NEW QUESTION 51
Universal Containers’ (UC) product named “Widget 1” should always receive phone support when an issue is logged against the product. A UC customer calls regarding an issue on “Widget 1” at their location. What should be implemented to ensure the customer’s case automatically receives remote technical support?

Create an Entitlement Template on the Product.

Create a Workflow Rule on the Case.

Create a Milestone on the Product.

Create a Visualforce Page on the Case.

NEW QUESTION 52
Universal Containers’ (UC) customers have asset scheduled to be moved between locations by field personnel. UC wants to implement a standard process focused on asset traceability. Which two object should a Consultant recommend to meet this requirement? Choose 2 answers

Work Orders

Assets

Cases

Service Appointments

NEW QUESTION 53
an agent has to create a work order for a complex installation. A work order line item is created line item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company’s preferred price book while the other is on the U.S price book.
Which solution should a consultant recommend so the agent can meet this requirement?

Create one work order for each price book and add work order line items to the appropriate work order based on its price book.

Create one work order and override the price on work order line items for products on the preferred price book.

Create one work order and add work order line items based on the price book selected on the work type.

Create one work order for each price book and use work types to assign the price book to work order line item.

NEW QUESTION 54
Universal containers want to track the full lifecycle of an installed product, including when a swap is needed as part of a service order.
Which steps technicians follow to report that a substitute asset is installed?

Mark installed asset as “shipped” – create a new product – relate the product to the asset

Mark installed asset as “obsolete”- create a new product – related the product to asset

Mark installed asset as “shipped” – create new assets – create a new asset of relationships type = “shipment”

Mark installed asset as “obsolete”- create a new product – create a new asset of relationships type =” replacement”

NEW QUESTION 55
Universal Containers (UC) is rolling out Inventory Management to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.
How should the Consultant meet this requirement?

Add Products to the Work Order Products Related List on the Asset object.

Add Products to the Products Required Related List on the Work Type object.

Add Products to the Products Required Related List on the Asset object.

Add Products to the Work Order Products Related List on the Work Type object.

NEW QUESTION 56
Universal Containers wants Service Managers to quickly identify location and status changes in the lifecycle of a specific component in a customer’s install base. What should a Consultant recommend to track the lifecycle?

Utilize lifecycle Object tracking on Assets.

Utilize Field History Tracing on Assets.

Utilize custom fields for change tracking on Assets.

Utilize a Work Order related list on Assets.

NEW QUESTION 57
Universal Containers has installed base equipment that requires specific expertise to install or decommission. Additionally, the effort can vary significantly based on equipment type. What solution should a Consultant recommend to efficiently manage installation and decommission work?

Validation Rules and Work Types

Work Types and Skill Requirements

Milestones and Service Appointments

Skill Requirements and Entitlements

Salesforce Field Service Lightning is a powerful tool that can help businesses streamline their field service operations. As more and more companies adopt this technology, the demand for certified consultants who can help them implement and optimize Field Service Lightning is growing rapidly. That’s where the Salesforce Certified Field Service Lightning Consultant comes in.

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Field-Service-Lightning-Consultant Free Study Guide! with New Update 303 Exam Questions [Q41-Q57]

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