Real 820-605 Dumps – Cisco Correct Answers updated on 2024 [Q57-Q76]

NO.57 Which term describes the gap between the features and functions customers purchases and the features and functions customers use?

NO.58 Which two Customer Success approaches should a Customer Success Manager provide for their customers that face stalled implementation? (Choose two.)

NO.59 The customer wants to increase theit market share and protect brands reputation. Which two business outcomes are critical to the company’s success? (Choose two )

NO.60 Which sources should be used to uncover customer barriers?

NO.61 From a Customer Success perspective, why should the customer’s health be monitored?

NO.62 A customer voices frustration because the purchased solution is not being adopted as expected within the organization, and the organization’s new leadership does not have a historical perspective of the expected outcomes. Which two activities should the Customer Success Manager initiate to create mitigation plans to address these risk factors? (Choose two)

NO.63 Refer to the exhibit.

Which action should the Customer Success Manager take to improve the health index of Company B?

NO.64 Throughout the customer lifecycle, opportunities can occur that lead to customers becoming advocates for the Customer Success Manager’s company. Which two opportunities can lead to advocacy? (Choose two.)

NO.65 Which Customer Success activity is critical from the supplier perspective?

NO.66 What is a Quarterly Success Review?

NO.67 Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications.
Which two main barriers to adoption does the customer face?(Choose two.)

NO.68 The customer wants to reduce their exposure to security events. Which business outcome is critical to the company’s success?

NO.69 What are two drivers for Customer Success? (Chooser two)

NO.70 DRAG DROP
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.
Select and Place:

NO.71 Who does a Customer Success Manager work with to overcome a technical solution adoption barrier encountered by a customer?

NO.72 The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)

NO.73 What is a leading indicator of adoption in the healthscore?

NO.74 How does the Customer Success Manager identify the product and solutions purchased by a customer?

NO.75 The customer wants to improve operational expenditure and reduce the C02 footprint of the organization.
Which two business outcomes are critical to the company’s success? (Choose two.)

NO.76 Which two metrics are used by Customer Success Managers to measure customer success? (Choose two.)