[Q66-Q81] Free Sample Questions to Practice FS-Con-101 Certification Test Engine [Nov-2026]

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Free Sample Questions to Practice FS-Con-101 Certification Test Engine [Nov-2026]

2026 Valid FS-Con-101 Real Exam Questions, practice Field Service Lightning program

Salesforce FS-Con-101 Exam Syllabus Topics:

Section	Weight	Objectives
Managing Scheduling and Optimization	28%	– Set up operating hours and availability – Configure scheduling policies and optimization rules – Manage service appointment lifecycle and assignment – Use dispatcher console and scheduling tools
Managing Resources	16%	– Set up and manage crews and resource types – Manage time sheets, operating hours, and skills – Configure service territories and membership – Understand license types and deployment
Permissions and Sharing	5%	– Manage territory visibility and sharing rules – Configure permission sets and access
Configuring Mobility	10%	– Distinguish mobile app capabilities – Configure Field Service mobile app settings – Enable mobile workflows and sign-off processes
Managing Work Orders	23%	– Manage work order lifecycle, line items, and milestones – Relate work orders, service appointments, and products – Configure work order processes, types, and parameters
Configuring Maintenance Plans	5%	– Design and implement maintenance plans – Schedule recurring work
Managing Inventory	8%	– Select inventory and price book models – Manage products, consumption, and returns
Managing Assets	5%	– Track asset history and maintenance – Maintain assets and asset relationships

QUESTION 66
Universal Containers wants to ensure that Service Appointments are dispatched toResources from the same Service Territory only.
How can this be configured?

Mark the Service Territory’s Resources as Required on the Service Appointments.

Ensure the Resource’s Address is in the same Territory as the Service Appointments.

Include the Match Territory Work Rule in the Scheduling Policy.

Include the Resource Availability Work Rule in the Scheduling Policy.

QUESTION 67
A customer makes one appointment for the sales department, and another appointment for the service department. The two appointments should be handled on the same day, but should be created as separate appointments. In addition, theTechnician must complete one appointment before starting the next. The agent wants to make sure these two appointments are scheduled together and in sequence.
Which three things should the Consultant verify to ensure these requirements are met and simultaneous scheduling will occur?
Choose 3 answers

The checkbox Use all-or-none scheduling for related appointments in Field Service Settings is selected.

The Dependency Type is set to Start After Finish and Same Day on the first service appointment in thedependency.

A dependency has been created between the two appointments and the start times are the same.

The Same Resource and Same Day fields appear on the Service Appointments page layout.

The Complex Work Visualforce page is added to the Service Appointments page

Use all-or-none scheduling for related appointments is a setting in Field Service Settings that enables or disables the simultaneous scheduling of service appointments that have dependencies[232]. Dependency Type is a field on the Service Appointment object that defines the relationship between two service appointments such as Start After Finish, Start Before Finish, or Finish Before Start[233]. Same Resource and Same Day are fields on the Service Appointment object thatindicate whether two service appointments with dependencies should be assigned to the same resource and scheduled on the same day[234]. Selecting the checkbox Use all- or-none scheduling for related appointments in Field Service Settings, setting the Dependency Type to Start After Finish and Same Day on the first service appointment in the dependency, and making sure the Same Resource and Same Day fields appear on the Service Appointments page layout would allow Universal Containers to ensure that a customer makes one appointment for the sales department, and another appointment for the service department, that should be handled on the same day, but should be created as separate appointments, where the Technician must complete one appointment before startingthe next, and that these two appointments are scheduled together and in sequence by enabling simultaneous scheduling of dependent service appointments, defining the order and timing of the service appointments, and ensuring that the service appointments are assigned to the same resource and scheduled on the same day[235]. Creating a dependency between the two appointments and setting the start times to be the same would not work because it would not ensure that one appointment is completed before startingthe next. Adding the Complex Work Visualforcepage to the Service Appointments page would not work because it is not a feature of Salesforce Field Service. References: https://help.salesforce.com/s/articleView?id=sf.fs_settings_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_service_appointment_dependencies_overview.
htm&type=5https://help.salesforce.com/s/articleView?id=sf.
fs_service_appointment_dependencies_create_edit_delete.htm&type=5

QUESTION 68
A technician reported that the travel time calculated between appointments is often two short because job delays throughout the day.
Which setting should a consultant consider to improve travel time accuracy?

Minimum grade, default operating hour

Estimated travel time, minimize travel

Travel speed unit, actual travel time

Street level routing, Default travel speed

Street Level Routing is a feature that calculates travel time between service appointments based on actual road distance and traffic conditions[131]. DefaultTravel Speed is a setting that defines the average speed of resources when traveling between service appointments[132]. Using Street Level Routing and Default Travel Speed would allow improving travel time accuracy by taking into account real-time road conditions and resource speed. Minimum Grade, Default Operating Hour would not affect travel time accuracy. Minimum Grade is a setting that defines the minimum skill level required for resources to be matched with service appointments[133]. Default OperatingHour is a record that defines the default working hours for resources
[134]. Estimated Travel Time, Minimize Travel would not affect travel time accuracy. Estimated Travel Time is a field on the service appointment object that shows the expected travel timefor the assigned resource[135].
Minimize Travel is an optimization criterion that prioritizes reducing travel time when scheduling service appointments[136]. Travel Speed Unit, Actual Travel Time would not affect travel time accuracy. Travel Speed Unit isa setting that defines the unit of measurement for travel speed such as miles per hour or kilometers per hour[137]. Actual Travel Time is a field on the service appointment object that shows the actual travel time recorded by the resource[138]. References: https://help.salesforce.com/s/articleView?id=sf.
fs_street_level_routing_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
fs_default_travel_speed.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_minimum_grade.
htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_default_operating_hours_overview.
htm&type=5 https://developer.salesforce.com/docs/atlas.en-us.api.meta/api
/sforce_api_objects_serviceappointment_estimatedtraveltime.htm https://help.salesforce.com/s/articleView?
id=sf.fs_scheduling_policies_optimization_criteria.htm&type=5 https://help.salesforce.com/s/articleView?
id=sf.fs_travel_speed_unit.htm&type=5https://developer.salesforce.com/docs/atlas.en-us.api.meta/api
/sforce_api_objects_serviceappointment_actualtraveltime.htm

QUESTION 69
Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly from withinThe Salesforce Field Service mobile app. Once a replacement has been made, where can the Asset Relationships be viewed?

Both the Primary Assets and Related Assets related lists on the Work Order object

Both the Primary Assets and Related Assets related lists on the Asset object

Only the Primary Assets related list on the Asset object

Only the Primary Assets related list on the Work Order object

QUESTION 70
Which three objects are associated to the Work Type? Choose 3 answers

Skill Requirements

Resources

Service Appointments

Articles

Products Required

QUESTION 71
Universal Containers provides prompt service and has multiple service levels for different customers. Over
50% of Service Appointments are created on the same day that they need to be completed. As a result, a Technician’s daily schedule can change multiple times throughout the day.
Which method of dispatching should a Consultant recommend implementing?

Automatically Dispatch Service Appointments using Drip Feed.

Automatically change the schedule policy.

Automatically change the status to Dispatched of all Service Appointments.

Automatically schedule unscheduled services to available Resources.

QUESTION 72
Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should aConsultant recommend implementing this process?

Create two Service Appointments, set the Related Service Appointment and Time Dependency.

Create one Service Appointment with the total duration of the two jobs and assign two Resources.

Create two Service Appointments and schedule them to the same Resource.

Create one Service Appointment and schedule it to two different Resources.

QUESTION 73
Customers report that installed products are failing more frequently than expected. After reviewing the data, Universal Containers has Determined that products start to fail 6 months after installation. What should a Consultant recommend to address this situation?

Establish a Maintenance Plan for the products.

Implement Consumed Products on Service Appointments.

Examine existing Work Orders for incomplete Line Items.

Launch a feedback survey to the customer base and follow-up on results.

QUESTION 74
Universal Containers performs maintenance and repairs on Assets in the field and wants to increasefirst-time fix rates.
What should a Consultant include when creating a Work Order?

Products Required and Estimated Duration

Products Required and Skill Requirements

Skill Requirements and Products Consumed

Estimated Duration and Sen/ice LevelAgreement

QUESTION 75
When completing a Work Order in the field, the Technician needs to capture twoSignatures to ensure compliance.
Which steps are needed to configure the signature capture?

Create two Service Reports and add one Signature Block to each Report.

Create relevant Signature Types and add Signature Blocks to the Service Report Template.

Create two custom fields for the Service Appointment and use Flows to capture each signature.

Create a Flow that adds two Signature Blocks when the Service Report is generated.

QUESTION 76
Each door lock that Universal Containers (UC) sells has a unique 20 digit code. The code represents the manufacturer,Production run, and production number. UC needs to track each lock. In addition to the installed locks, all Technicians carry fiveReplacement units in their van stock. How should UC track the van stock door locks?

Create a product item with all the serial numbers in the notes section.

Create a product item for each door lock utilizing standard fields.

Create a product item and enter the Technicians’ lock quantity.

Create a product item and enter the serial numbers in the related list.

QUESTION 77
Ursa Major Solar tracks installed products using the Salesforce Asset object. EachIndividual solar panel is treated separately. To save money on service calls, manyTimes customers will wait to have a technician come onsite until there are multiplePanels that need servicing.
How should the callout for multiple panels be treated in Salesforce?

Create a work order with a work order line item for each installed product.

Create a work order for each installed product and a work order dependency to assign to the sameResource.

Create a work order hierarchy with each installed product as a child work order.

Create an asset hierarchy with each installed product as a child asset in the hierarchy.

QUESTION 78
Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups.
The customer will call to schedule eachvisit.
How should a Consultant configure the Maintenance Plan to meet this requirement?

Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.

Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generatework orders.

Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.

Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.

QUESTION 79
Time Sheet Entries can be associated to which two objects? Choose 2 answers

Assigned Resource

Work Order Line Item

Work Order

Service Appointment

QUESTION 80
The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.
Which two configurations should a Consultant implement to prevent Work Orders from being closed? Choose
2 answers

Custom Approval Process on Work Orders

Custom Work Order Escalation Rules

Custom Validation Rule on Work Orders

Custom Work Order Status

QUESTION 81
Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service.
How should a Consultant recommend UC handle unplanned service during times of severe weather?

Postpone all lower-priority jobs and extend Due Dates.

Configure an Emergency Policy and use the Emergency Wizard.

Manually flag ServiceAppointments as “In Jeopardy” due to weather.

Configure a new Service Level for immediate assignment.

Genuine FS-Con-101 Exam Dumps Free Demo Valid QA’s: https://www.dumpstorrent.com/FS-Con-101-exam-dumps-torrent.html

[Q66-Q81] Free Sample Questions to Practice FS-Con-101 Certification Test Engine [Nov-2026]

Salesforce FS-Con-101 Exam Syllabus Topics:

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