[Q14-Q35] Salesforce Salesforce-Sales-Representative Practice Verified Answers – Pass Your Exams For Sure! [2024]

Q14. A sales representative compiled research about a prospect. The sales rep is now ready to set up an initial collaboration session with the prospect.
Which session type should the sales rep hold with the prospect?

Q15. A sales representative receives an objection and encourages the customer to elaborate on their hesitation and responses.
Which type of questions are they leveraging?

Q16. A sales representative is given an objection and shows respect for the customer’s opinion.
What level of listening is the sales rep leveraging?

Q17. How can the sales rep work with marketing to improve the health of their pipeline?

Q18. A prospect visited a company’s website and completed a form expressing interest in a product.
What should a sales rep focus on when qualifying the prospect?

Q19. How can whitespace analysis improve a sales representative’s account management strategy?

Q20. A sales representative wants to avoid getting a price objection during a meeting near the end of the sales cycle.
Which strategy helps minimize price challenges?

Q21. When a sales representative faces an objection, what is an effective first step to overcome it?

Q22. A sales representative is in the closing stages of a deal and wants to summarize the benefits their solution provides to the customer.
What should the sales rep use to build their business case?

Q23. A sales representative is working to understand a prospect’s pain points, desired outcomes, and emotional drivers.
In which phase of the sales process is this deal?

Q24. A sales representative proposes an engagement solution that works seamlessly across all media to a customer.
Which strategy supports the solution?

Q25. During a sales cycle, a sales representative may be required to handle objections from the customer to close the deal.
What is an effective way to handle an objection?

Q26. A sales representative is using elicitation techniques to gain a better understanding of their customer’s business strategies, goals, initiatives, and challenges.
What are three elicitation techniques the sales rep should use?

Q27. A sales representative is preparing a presentation to showcase the value proposition of their solution to a prospect.
What should be the main objective of this presentation?

Q28. A sales representative clarifies how a specific customer will benefit from the solution proposed.
Which part of a solution unit is the sales rep using?

Q29. In addition to learning more about customers, what does customer-centric discovery allow a sales representative to do?

Q30. A sales representative wants to transition to a recommendation in a way that demonstrates their ability to provide a competitive solution.
What should they use?

Q31. In which way should a sales representative drive trust through professional competency?

Q32. A sales representative has a customer who is indecisive about the proposed solution and hesitant to close the contract.
How should the sales rep convince the customer to find the solution invaluable and close the contract?

Q33. How does understanding a customer’s business strategies and goals help a sales representative scope a solution?

Q34. What is the desired outcome of an upsell proposal?

Q35. A new sales representative is struggling to fill the top of their sales funnel.
What is the potential benefit of revisiting dead opportunities?