2025 Realistic CIS-CSM Dumps Latest ServiceNow Practice Tests Dumps [Q68-Q83]

QUESTION 68
Advanced Work Assignment (AWA) pushes work to qualified agents using work item queues, routing conditions, and assignment criteria that you define. Which step would ensure the work was allocated to the appropriate agent?

QUESTION 69
What is required to enable the Follow the sun field on the Customer Service Case form?

QUESTION 70
Which of the following child case states would cause parent – child case synchronization to fail?
Choose 3 answers

QUESTION 71
In Advanced Work Assignment, what does the overflow assignment capability do, if defined?

QUESTION 72
Why does the implementation team need to deliver core functionality to the customer as quickly as possible?

QUESTION 73
Which of the following is correct regarding the create contact (consumer) feature in CSM Workspaces?

QUESTION 74
In the ‘Action Status’ column on a case list what could a red indicator dot mean? (Choose two.)

QUESTION 75
The default configuration automatically closes resolved Cases after how many days?

QUESTION 76
Agents and managers cannot create knowledge articles from Community questions.

QUESTION 77
When are any changes to the platform considered a customization?

QUESTION 78
When implementing Knowledge Product Entitlements, what is enabled when activating the Enable access control of Knowledge Articles system property?

QUESTION 79
Major Issue Management uses which one of the following capabilities?

QUESTION 80
If the CSM Demo Data Plugin has been installed what are two options either of which will prepare that instance to be used as part of the release path to production? (Choose two.)

QUESTION 81
What is the default value in the Channel field when a new case is opened by a customer in the Service Catalog, using the Customer Service Portal?

QUESTION 82
________________ is a role for managing all of the cases in an account and any related child accounts.
Options are :

QUESTION 83
Which of the following roles have permission to create a relationship between a contact and an account? (Choose two.)