[Nov 29, 2025] ITIL-4-Foundation Free Exam Questions with Quality Guaranteed [Q68-Q88]

4.5/5 - (2 votes)

[Nov 29, 2025] ITIL-4-Foundation Free Exam Questions with Quality Guaranteed

ITIL-4-Foundation Free Exam Files Downloaded Instantly

QUESTION 68
How does a service consumer contribute to the reduction of disk?

By paying for the service

By managing server hardware

By communicating constraints

By managing staff availability

QUESTION 69
What is the reason for using a balanced bundle of service metrics?

It reduces the number of metrics that need to be collected

It reports each service element separately

It provides an outcome-based view of services

It facilitates the automatic collection of metrics

QUESTION 70
Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

Information security management

Change enablement

Problem management

Service configuration management

QUESTION 71
Which BEST describes the purpose of the ‘improve’ value chain activity?

To organize a major improvement initiative into several smaller initiatives

To make new and improved services and features available for use

To ensure a shared understanding of the vision and improvement direction for all products and services

To continually improve all products and services across all value chain activities

QUESTION 72
Which BEST describe the focus of the ‘think and work holistically’ principle?

Considering the existing organizational assets before building something new

Integrating an organization’s activities to deliver value

Eliminating unnecessary steps to deliver valuable outcomes

Breaking down large initiative into smaller pieces of work

QUESTION 73
Which is a use of a continual improvement register?

Planning changes, assisting in communication, avoiding conflicts, and assigning resources

Selecting the right method, model or technique for identifying improvements

Tracking and managing improvement ideas from identification through to final action

Describing the services designed to meet the needs of a consumer group

QUESTION 74
Which is the purpose of the ‘monitoring and event management’ practice?

To ensure that accurate and reliable information about the configuration of services is available when and where it is needed

To systematically observe services and service components, and record and report selected changes of state

To protect the information needed by the organization to conduct its business

To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

QUESTION 75
What is a means of enabling value co-creation by facilitating outcomes that customers want to achieve,
without the customer having to manage specific costs and risks?

Service management

Continual improvement

A service

An IT asset

QUESTION 76
Which practice requires focus and effort to engage and listen to the requirements, issues, concerns and daily needs of customers?

Service desk

Supplier Management

Service request management

Service level management

QUESTION 77
Identify the missing word in the following sentence.
The purpose of the service configuration management practice to to ensure mat accurate and reliable information about the configuration of [?], and the is that support mem, is available when and where it to needed.

organizations

outcomes

IT assets

services

QUESTION 78
Which dimension of service management includes consideration of the type of relationship required with other organizations involved in the design and delivery of services?

Organizations and people

Information and technology

Partners and suppliers

Value streams and processes

QUESTION 79
What is the primary focus of business capacity management?

Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology

Review of all capacity supplier agreements and underpinning contracts with supplier management

Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services

Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

QUESTION 80
Which is a key activity carried out in the ‘did we get there?’ step of the ‘continual improvement’ model?

Define measurable targets

Perform baseline assessments

Execute improvement actions

Evaluate measurements and metrics

QUESTION 81
Which of the following is a necessity to a successful service level agreement (SLAs)?

The language and terms used in the SLA should be commonly understood by all parties

Base the SLA on system-based metrics that are useful to the service provider

In order to promote consistent service, they should be be carried forward, unchanged, from one year to the next

Vague targets, such as those related to user experience should be avoided

QUESTION 82
For which purpose would the continual improvement practice use a SWOT analysis?

Understanding the current state

Defining the future desired state

Tracking and managing ideas

Ensuring everyone actively participates

QUESTION 83
A good way to apply the ITIL guiding principle ‘keep it simple and practical’ is to:

Understand that fast does not mean incomplete

Re-use nothing from the current state

Adopt a practice which is easy to follow

Communicate so that the audience will hear

QUESTION 84
Which practice requires focus and effort to engage and listen to the requirements, issues, concerns and daily needs of customers?

Service desk

Supplier Management

Service request management

Service level management

QUESTION 85
Which practices are typically involved in the implementation of a problem resolution?
1. Continual improvement
2. Service request management
3. Service level management
4. Change control

1 and 2

1 and 4

3 and 4

2 and 3

QUESTION 86
Which statement about standard changes is CORRECT?

A full assessment should be completed each time the change is implemented

The change can be implemented with less testing if necessary

The appropriate change authority should be assigned to each type of change

The change does not require additional authorization

QUESTION 87
How can a service consumer contnbute to the reduction of nsk?

By providing the service in accordance with requirements

By ensuring that the service provider’s resources are correctly configured

By fully understanding then own requirements for the service

By managing the detailed level of risk on behalf of the service provider

QUESTION 88
Which two practices use workarounds?

Change enablement and continual improvement

Change enablement and problem management

Problem management and incident management

Incident management and continual improvement

ITIL 4 Foundation certification exam is the entry-level certification in the ITIL 4 certification scheme. ITIL 4 Foundation Exam certification is ideal for individuals who want to gain a strong understanding of ITIL 4 and its key concepts, as well as those who are new to ITSM and want to learn about the best practices for managing IT services. ITIL 4 Foundation Exam certification exam covers topics such as the ITIL service value system, the four dimensions of service management, the ITIL service value chain, and key ITIL practices.

Q&As with Explanations Verified & Correct Answers: https://www.dumpstorrent.com/ITIL-4-Foundation-exam-dumps-torrent.html

[Nov 29, 2025] ITIL-4-Foundation Free Exam Questions with Quality Guaranteed [Q68-Q88]

admin

Leave a Reply Cancel reply