[UPDATED 2026] ITIL-4-HVIT dumps Free Test Engine Verified By Certified Experts [Q32-Q52]

NO.32 A development and operations team experienced a major service outage during a release. After recovery, senior leaders want to understand what happened and prevent recurrence, but they also want to avoid a blame culture that discourages openness.
Which approach is BEST?

NO.33 A support team performs its incident diagnosis and resolution activities within a persistent group messaging platform, where automation tools also post information and execute commands.
Which practice is being used?

NO.34 An organization has recently acquired another company with its own service management teams.
The organization wants to ensure healthy relationships between employees and the opportunity for everyone to contribute to value co-creation.
What should the organization do NEXT?

NO.35 Which describes a digital product?

NO.36 An organization has well-documented service continuity plans, which include manual actions to move some service provision to a secondary site. During a recent fire in the organization’s primary site, the manual actions were not performed.
What should the ‘service continuity management’ practice have recommended to prevent this situation?

NO.37 Which statement about safety culture is CORRECT?

NO.38 Which is a characteristic of a digital organization?

NO.39 An organization releases a new feature to five percent of its users first, monitors service behaviour and user feedback, and only then extends the release to all users.
Which type of deployment approach is this?

NO.40 A sales team is thinking of implementing a new customer relationship management (CRM) service to increase revenue and improve the customer experience. The sales manager has asked the provider of the CRM service to describe how the service will support the team’s goals.
Which are the TWO BEST examples the service provider can present as evidence that value had been realized?
The sales team will be able to:
1. Use data analytics to sell more products to its customers
2. Send customers quick and personalized responses to enquiries
3. Receive training on the basic features of the service
4. Provide more frequent reports to the sales manager

NO.41 An organization that has been successful in the past is now struggling to succeed in a highly competitive industry. Customer expectations that are changing in unpredictable ways, and unclear user requirements, are making it difficult for the organization to decide a course of action.
Several conflicting approaches have been suggested.
In the context of the Cynefin framework, which approach would BEST enable the organization to progress?

NO.42 How can a service provider BEST improve its use of the ‘capacity and performance management’ practice to achieve more ‘resilient operations’?

NO.43 An organization is designing a new digital service and wants to base its decisions on a deep understanding of customer needs, rapidly producing and testing prototypes with real users.
Which approach is being applied?

NO.44 An organization is considering its options for mitigating service continuity risks in an effort to ensure resilient operations. It has determined alternative sites that are suitable for use to resume normal operations in the event of a natural disaster, established data backup capabilities and identified manual ways of working.
Which would be the BEST option this organization could consider to complete its overall risk mitigation?

NO.45 A service provider is about to engage in a partnership with a large retailer. The service provider will integrate the retailer’s systems for online shopping.
How can the ‘relationship management’ practice contribute to this initiative?

NO.46 Which high-velocity IT objective helps a digital organization to ensure that the risks it takes are aligned with the corporate direction?

NO.47 In the context of Toyota Kata, what is the BEST way to answer the question ‘How do we get there?’?

NO.48 A service provider wants to compare two different versions of a checkout page by directing live traffic to each and measuring which produces more completed purchases.
Which technique is being used?

NO.49 An organization is experiencing significant cultural change as a result of introducing Agile and DevOps practices.
How can managers use Toyota Kata to help employees adjust to these different ways of working?

NO.50 An organization wants to be able to understand the internal state of its digital services from the data they emit, including logs, metrics, and traces, so that unexpected behaviour can be investigated without deploying new code.
Which characteristic is being developed?

NO.51 An organization uses digital technology to support its rapidly-changing business environment.
Software-defined Infrastructure is widely used, and the team managing the infrastructure struggles to keep up with daily operational activities.
Which technique would MOST help to resolve this situation?

NO.52 Which statement about high-velocity IT is CORRECT?