[Jul-2022] Free CIS-ITSM Exam Questions CIS-ITSM Actual Free Exam Questions [Q98-Q116]

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[Jul-2022] Free CIS-ITSM Exam Questions CIS-ITSM Actual Free Exam Questions

Verified CIS-ITSM dumps and 431 unique questions

Q98. What is the API name that allows integration with service catalog?

Service Requests API

Table API

Service API

Service Catalog API

Explanation/Reference:

Q99. In the baseline platform configuration, the Post News Related Link on a Problem Record will generate Knowledge Article that includes information mapped from the Problem Record. What will be the Workflow state of the new Article?

Draft

Review

Published

New

Q100. According to ServiceNow, ChangeRequestStateModel_standard script include is meant to be modified by customers.

True

False

Explanation/Reference:

Q101. Which of the following statements is true regarding Group Type?

Every group can have zero or more types.

None of the listed answers.

Every group can have one or more types.

Every group can have one type.

Q102. Which of the following statements is true regarding attaching workflows to requests?

A workflow can be attached to requests but it is not mandatory.

One or more workflows can be attached to a request.

A workflow must be attached to requests.

It is not possible to attach workflows to requests.

Q103.

Which two of the examples above have correct System.debug statements? (Choose two.)

Example 1

Example 2

Example 3

Example 4

Q104. Which of the following are valid channels to create incidents? (Choose three.)

Service portal

Inbound Email

Social Media

SMS

Support Chat

SMS & Social media are not OOTB channels to create incidents.

Q105. What will be the new state once you click on the “Start Fix” button in the problem form?

Root Cause Analysis

Assess

In Progress

Fix in progress

Q106. Which module is used to view a list of Knowledge Bases?

Knowledge Base > All

Knowledge > Knowledge Bases > All

Knowledge > Administration > Knowledge Bases

Knowledge Base > Administration > All

Q107. In knowledge management, which conditions must be met before users can import Word documents?

The knowledge base must have the Enable Article Import field set to true.

The user must meet the conditions in the Can Contribute User Criteria for at least one knowledge base OR have the knowledge or knowledge_admin role.

The user must have one of the roles specified in the Knowledge system property “List of roles (comma-separated) that can import Knowledge Articles”.

The user must have the knowledge or knowledge_admin role.

Q108.

Which two of the examples above have correct System.debug statements? (Choose two.)

Example 1

Example 2

Example 3

Example 4

Q109. A sales manager is unable to view a contact. The contact owner is under the manager in the role hierarchy.
Why is the sales manager receiving “insufficient privileges” error when viewing a contact?

The contact owner has NOT selected the option to share contacts with others in the role hierarchy.

The contact sharing settings are controlled by the parent, and the account owner is NOT under the sales manager’s role.

The contact sharing settings are private, so access to the record is limited to the contact owner and system administrator.

The account sharing settings are controlled by the parent, and the account owner is NOT under the sales manager’s role.

Q110. Which of the following database views is useful if you need to create a report of the changes that were closed by category?

change_request_category_sla

change_request_sla

change_request_metric

change_request_category_metric

Q111. Which of the following tables does the change_task_sla database view join? (Choose all that apply.)

task_sla

change_request

metric_instance

change_sla

change_task

Q112. Which of the following ways can be used to detect problems? (Choose all that apply.)

Top-down problem detection

Reactive problem detection

Proactive problem detection

Bottom-up problem detection

Third-party integrations

Q113. For an incident, which of the following are used when calculating the value of the Business Duration field?

Incident State Duration Metric

Incident Auto-close system property

Calendar duration

SLA Schedule

Q114. A company wants to implement a new call center process for handling customer service calls. It requires service reps to ask for the caller’s account number before proceeding with the rest of their call script.
Following best practices, what should a developer use to meet this requirement?

Apex Trigger

Process Builder

Flow Builder

Approvals

Q115. Universal Containers wants only users from the sales department to have access to price books.
How can an administrator meet this requirement?

Create a sharing rule to share all price books to sales users.

Manually share each price book to the sales users’ profile.

Set the organization-wide default for price book to Use.

Clone all custom price books from the standard price book.

Q116. Which table is the base class for the Configuration Management Database?

Base Configuration Item [cmdb]

Base Item [cmdb_base_item]

Configuration Item [cmdb_ci]

Asset [asset]

Explanation
Over 500 classes extend Base Configuration Item [cmdb], the base class for CMDB. All technical Configuration Items extend from Configuration Item [cmdb_ci]. Non-technical Configuration Items, such as equipment extend directly from Base Configuration Item.

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[Jul-2022] Free CIS-ITSM Exam Questions CIS-ITSM Actual Free Exam Questions [Q98-Q116]

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