74970X Free Certification Exam Material from DumpsTorrent with 68 Questions [Q37-Q59]

NEW QUESTION 37
For an Avaya Oceana interaction that is being routed through a Self Service (Elite IVR) application Communication Manager, which state is true?

NEW QUESTION 38
In addition to a description of the problem, which two types of logs are required when escalating a problem to Avaya Support? (Choose two.)

NEW QUESTION 39
Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)

NEW QUESTION 40
A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It Is not delivered to the available agents. During the isolation, the engineer found that the CSC TSAPI application is unable to receive CM events through AES.
To find out what is causing this problem, which logs need to be checked?

NEW QUESTION 41
A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools > Developer Tools, and they find the following error message:
WebSocket connection to ‘ws://192.168.10.50/services/websockets/chat’ failded: Error during WebSockets handshake: Unexpected response code: 403 What is the problem Indicated by this error message?

NEW QUESTION 42
Which statement regarding Engagement Designer (ED) workflows in Avaya Oceana solution is true, if you want to avoid launching both old and new flows during processing?

NEW QUESTION 43
Which statement describes the function of the Unified Collaboration Model (UCM)?

NEW QUESTION 44
Unified Agent Controller (UAC) gets the status of the agent stations and Interactions data from which Avaya Oceana core component?

NEW QUESTION 45
Which statement describes the function of the Work Assignment Snap-in?

NEW QUESTION 46
From where can you change the log-level for Avaya Oceana snap-in components?

NEW QUESTION 47
An Avaya Oceana administrator wants to add a new Avaya Oceana agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the “list agent-loginID” output.
Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?

NEW QUESTION 48
Which component receives AES messages with call details; for example, Dialed Number, CUD, UUI, and UCID, during the Avaya Oceana voice call?

NEW QUESTION 49
Consider the log messages:
‘RequestId’ : ‘SWQtNzA2d2pSRm032GtfQUtzUFFtdw==_’, ‘RouteRequestId’ :
‘0830cf65-1aaf-48a3-8a2f-44850be19f82’, ‘WorkflowType’ : ‘ROUTE_CONTACT_SMS’,
‘SourceName’ : ‘OCPShortMessageService’, ‘CallbackIP’ : ‘135.122.106.229’, ‘ContactId’ :
‘ME1NsN-4QI6isb73z-mPyA’, ‘ChannelType’ : ‘ShortMessageService’, ‘Reason’ : ‘400 Bad Request. Space could not be resolved’, ‘WorkRequestId’ : ‘Id-706wjRFm7dk_AKsPQmv’ Which provider type is being handled in these log messages?

NEW QUESTION 50
Refer to the exhibit.

NEW QUESTION 51
The CSC SSL connection is successful but CSC disconnects after locoing the following line in the CSC PU logs:
18/02 14:50:21.436 [CstaProv] DEBUG avaya.khepri.dmcc.CstaProvider – onSetPrivilegesNegResponse() UNKNOWN_APPLICATION What is causing this problem?

NEW QUESTION 52
If the information (Agent, Supervisor, and Attributes Etc.) is put into Avaya Control Manager, but is actually in Oceana, which Oceana Component REST interface belongs to the Avaya Oceana component?

NEW QUESTION 53
A customer is running an Avaya Oceana solution, and the technical engineer is troubleshooting an operational issue. The customer is using the centralized logging Kibana interface to debug the log files.
Which action can the engineer take to quickly file all the ERROR messages in the log files?

NEW QUESTION 54
Which three parameters are associated to a work request inside the Avaya Oceana solution?
(Choose three.)

NEW QUESTION 55
Which two steps must be completed before restoring the backup of the Avaya Oceana solution?
(Choose two.)

NEW QUESTION 56
Agent Controller receives Information from the Omnichannel Resource Controller (ORC).
Outing the Email Flow processing, to which components does the Agent Controller feed the Information?

NEW QUESTION 57
For deploying the Avaya Oceana solution, what are the two recommendations for software and secure communications? (Choose two.)

NEW QUESTION 58
To take a backup of the Intersystem cache database, which application file must run from the Install directory of Omni channel Windows Multimedia Server?

NEW QUESTION 59
When a customer leverages Avaya Aura Experience Portal as their self-service application, during the first leg of voice call processing, which component from the Avaya Aura stack contacts Context Store to create a Context ID for the new Voice Interaction?